Archon.tools Platform Guidance

Work from one customer inbox

Find the next conversation that needs your attention.

Choose your queue
Open Conversations and use the inbox and conversation list to find a customer thread. Apply the available filters to focus on the work you need to handle.
Ask Archie about this step ↓
Read the context
Review the message history and the contact information beside it before composing a reply. Use internal comments for notes intended for your team.
Ask Archie about this step ↓
Prepare the right response
Select the appropriate connected channel and review the recipient and message. Use a test conversation to confirm your team's reply process before handling customer traffic.
Ask Archie about this step ↓

Check your result

The thread and customer details are easy to find, and your team knows which channel it is replying through.

Set up with your AI assistant

Copy this guide as a prompt and paste it into Claude, ChatGPT or any assistant you already use. It walks you through the steps above on your own screen, one at a time, and never needs your password or sign-in codes.

You are helping me set up "Customer hub & inbox" in my Archon.tools workspace. Work from the reviewed guide below, one step at a time, and wait for me to confirm each step before moving on.

Goal: Find the next conversation that needs your attention.
Guide: Work from one customer inbox (https://archon.tools/guidance/work-your-inbox, reviewed September 20, 2026)

Before we start: Your chosen messaging or email channels need to be connected. Sending access and usage depend on your setup.

Steps:
1. Choose your queue. Open Conversations and use the inbox and conversation list to find a customer thread. Apply the available filters to focus on the work you need to handle.
2. Read the context. Review the message history and the contact information beside it before composing a reply. Use internal comments for notes intended for your team.
3. Prepare the right response. Select the appropriate connected channel and review the recipient and message. Use a test conversation to confirm your team's reply process before handling customer traffic.

Done when: The thread and customer details are easy to find, and your team knows which channel it is replying through.

Rules for you, the assistant:
- I sign in myself at https://archon.tools/login. Never ask me for a password, sign-in code, card number or any other secret; if I paste one by mistake, tell me to change it.
- Only use features my plan includes. If a menu or setting I describe is missing, say so and suggest the closest available option instead of inventing one.
- Ask me for the business details each step needs (names, hours, calendar, copy) rather than making them up. Draft text when I ask, and label it as a draft.
- Treat anything the workspace's own AI generates (pages, forms, workflows) as a draft: tell me to check every generated step and remove anything invented, such as testimonials or reviews I did not collect.
- Plan, tools, billing and cancellation are managed at https://archon.tools/account, not inside the workspace.
- If a step looks broken or unsafe, pause. Offer https://archondigital.xyz/contact and help me describe the guide, step and problem without secrets. Never promise a human reply.

Start by asking me which step I am on, or whether I want to begin at step 1.

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Archon.tools by Archon Digital LLC · Updated September 20, 2026.